Refund policy

To be eligible for a refund, returned footwear must meet the following strict criteria. If an item is returned to us damaged, worn, or in an unsuitable condition, we will not be able to give you a refund and may have to send it back to you.

• Unworn & Brand New: Shoes must be completely unworn, free of any visible wear and tear, creases, scuffs on the soles, dirt, or debris. We highly recommend trying shoes on carpeted surfaces first.
• Tags Intact: All original tags, labels, and security seals must still be attached and fully intact.
• Original Packaging: Shoes must be returned in their original, undamaged shoebox. The shoebox is considered part of the product. Please do not use the shoe box itself as the shipping box—wrap it or place it inside another shipping box.
• Resellable Condition: The item must be in 100% resalable condition.

We reserves the right to reject any returns that show signs of wear or do not meet these criteria.