Shipping policy

Thank you for shopping with The Squeak Lab! We want to make sure your package arrives quickly and safely. Below you’ll find everything you need to know about our shipping rates, delivery times, and pickup options.

1. Order Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification with tracking details once your order has officially shipped.

2. Shipping within Canada (Domestic)

We ship across Canada using Canada Post to ensure secure delivery of your sneakers.

  • Free Shipping: We offer Free Standard Shipping on all Canadian orders of $199.00 and up.
  • Calculated Rates: For orders under $199.00, shipping rates are calculated in real-time at checkout based on your delivery address and the weight of your order.
  • Shipping Services Offered:
    • Regular Parcel
    • Expedited Parcel
    • Xpresspost
    • Priority

3. Shipping to the United States (Cross-Border)

We love our US customers! We ship cross-border using Canada Post (which hands off to USPS once it crosses the border).

  • Free Shipping: We offer Free Standard Shipping on all US orders of $299.00 and up.
  • Calculated Rates: For orders under $299.00, shipping rates are calculated in real-time at checkout.
  • Shipping Services Offered:
    • Tracked Packet USA
    • Expedited Parcel USA
    • Xpresspost USA
  • Duties and Taxes: Your checkout supports prepaid duties where applicable. Any remaining customs fees, import duties, or taxes applied by US customs are the sole responsibility of the customer.

4. Free Local In-Store Pickup (Burnaby, BC)

Skip the shipping fees and pick up your order directly from us!

  • Pickup Location:
    • 6333 Silver Ave, Burnaby, British Columbia, V5H 0C3, Canada
  • How it works:
    • Select the Pickup option at checkout (it’s 100% free!).
    • Once your order is ready, you will receive an email notification with pickup instructions.
  • Please bring your order confirmation email (digital or printed) and a valid government-issued photo IDmatching the name on the order.

Please note: We do not currently offer local delivery. Only in-store pickup is available at this time.

5. How do I check the status of my order?

Once your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to register with the carrier.

If you haven’t received your tracking info or have questions about your delivery, please reach out to us with your order number at support@thesqueaklab.ca.